Clinic policy

General Policy

• ALL Clients required to fill the Health History form and Sign for the Consent.
  • Consent could be withdrawn anytime.
  • Health history would be required to update every 1 year.

Booking Policy

• You can check any available time slots 2 hours from now at the Online booking system.
• Time slots will disappear once someone booked.
• Same day appointment is available at the Online booking system for the whole week. (Exception may apply on Holidays, and weekends.)
• To avoid a Cancellation charge, please Cancel an appointment 24 hours before it starts.
• A cancellation charge of $30 will apply if you cancel your appointment 24 to 3 hours before it starts. (＊Some exception may apply.)
• A cancellation charge of $50 will apply if you cancel your appointment 3 hours or less before it starts.
• No Show client will be charged in the full amount of the appointment. To avoid No Show charge, please contact and cancel your appointment before it starts. (No Show Client: a person who has made a Massage Therapy Appointment but neither keeps nor cancels it.)
• If you owe any fee to the Clinic from a cancellation or no show, we will not accept any appointments from you until the balance paid.

Direct Billing Policy

Personal Data Collection